Refund Policy

Purchases Made at Retail Locations

We do not handle refunds for purchases made at independent retail locations. If you bought a Strains not Names product at a retail store or through a website other than www.strainsnotnames.com, please address any issues directly with the place of purchase. We cannot monitor what happens to our products once they leave our control.

Purchased Directly From Us?

If you purchased directly from www.strainsnotnames.com and encounter an issue with your order, you may be eligible for a refund, provided that you notify us within 10 days of receiving your product.

Damaged or Missing Items

If your product arrives damaged or your order is missing items, you must notify us on the day of delivery via phone or email at info@strainsnotnames.com.

Your email must include:

• Your order number in the subject line (e.g., "DAMAGED PRODUCT – ORDER #[Your Order Number]")
• A detailed description of the issue
• Photos of the product in question
• Photos of the box
• Photos of the packing slip

For valid claims of damaged or broken products, return shipping will depend on the specific product(s) ordered and available options. Typically, we will either send you a prepaid shipping label or reimburse you for USPS First Class shipping.

Damages & Issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and address it. Proof of the issue and return of the original product will be required.

Lost or Stolen Packages

We strongly recommend that customers purchase Route shipping protection at checkout to safeguard their orders. If you have purchased Route shipping protection and your package is lost, stolen, or damaged, please file a claim directly with Route to seek a resolution.